Terms of Service

1. Acceptance of Terms

By accessing or using the Xplorr platform ("Service") available at xplorr.io and console.xplorr.io, you ("User", "you") agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a company or organisation, you represent and warrant that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

Xplorr is a multi-cloud cost management platform that aggregates billing data from Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), providing cost visibility, anomaly detection, recommendations, forecasting, and reporting.

The Service is currently in private beta. Features, pricing, and availability may change without notice during the beta period.

3. Account Registration

You must create an account to use the Service. You agree to:

• Provide accurate and complete registration information
• Keep your password secure and not share it with others
• Notify us immediately of any unauthorised access to your account
• Be responsible for all activities that occur under your account

We reserve the right to terminate accounts that violate these Terms, without notice.

4. Cloud Account Credentials

To use the Service, you grant Xplorr read-only access to your cloud accounts via IAM roles or service principals. You represent that you have authority to grant this access and that it does not violate any agreement with your cloud provider.

Xplorr will:

• Store credentials encrypted with AES-256-GCM
• Access your cloud accounts only to retrieve billing and usage data
• Not modify, delete, or provision any resources in your cloud accounts
• Delete credentials immediately upon account closure or credential removal

You are responsible for ensuring the IAM permissions granted to Xplorr are appropriate and for revoking access when no longer needed.

5. Beta Service Terms

During the beta period, the Service is provided free of charge. We reserve the right to:

• Modify or discontinue features at any time
• Transition to paid plans with at least 30 days advance notice
• Terminate beta access at our discretion

The beta Service is provided "as is" with no uptime guarantees. We will make reasonable efforts to maintain availability but cannot guarantee service continuity during the beta.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms
• Attempt to reverse engineer, decompile, or extract source code from the Service
• Use automated tools to scrape, crawl, or extract data from the Service beyond normal API use
• Introduce malware, viruses, or harmful code
• Use the Service to compete with Xplorr or build a competing product
• Share your account credentials or provide others with access to your account
• Attempt to gain unauthorised access to other users' accounts or our infrastructure
• Use the Service to process data on behalf of third parties without their consent

7. Intellectual Property

Xplorr retains all intellectual property rights in the Service, including software, algorithms, UI designs, branding, and documentation. Nothing in these Terms grants you a licence to Xplorr's intellectual property except the limited right to use the Service as described.

You retain all rights to your data. By using the Service, you grant Xplorr a limited licence to access, process, and store your cloud billing data for the purpose of providing the Service.

8. Data and Privacy

Our collection and use of your data is governed by our Privacy Policy and Data Handling Policy, which are incorporated into these Terms by reference.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure. Cost recommendations are provided for informational purposes only. We do not guarantee that following our recommendations will result in specific cost savings.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, XPLORR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO XPLORR IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

11. Indemnification

You agree to indemnify and hold harmless Xplorr, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

Either party may terminate the agreement at any time. You may close your account via the dashboard settings. We may terminate or suspend your access for violation of these Terms, without notice.

Upon termination, your right to use the Service immediately ceases. We will delete your data within 30 days of account closure, unless required to retain it by law.

13. Governing Law

These Terms are governed by the laws of Ireland, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Dublin, Ireland.

14. Changes to Terms

We may modify these Terms at any time. For material changes, we will notify you by email at least 14 days before the new terms take effect. Continued use of the Service after that date constitutes acceptance.

15. Contact

For questions about these Terms, contact us at: